Contact Us

      Freephone: 1300 853 118

      Mortgage Express Head Office
      31 Amy Johnson Place
      Eagle Farm
      Queensland 4009
      Phone: 07 3839 3100
      Fax: 07 3839 6832

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      Answers to some common questions

      If your question is not here please go to contact us and submit your query.



      Do I have to pay Mortgage Express a fee?

      Our service is considered complimentary as Mortgage Express Finance Consultants are paid by the lenders for bringing the clients to them.

      As with any loan or property fees, our Finance Consultants go to great lengths to ensure that you have a full understanding of the costs of borrowing funds and wherever possible try to reduce those costs. this ensures that you not only get great service but also save you money!

      What is a Finance Consultant or Mortgage broker?

      Mortgage brokers are consumer advocates in the home loan selection process, helping homebuyers to pre-qualify, select a home loan and complete the required mortgage documents. They follow your new home purchase, investment or refinance through to settlement providing a smooth and convenient transaction.

      By linking with banks, other financial institutions and private lenders, mortgage brokers offer consumers access to a wide range of home loan choices as they select the right mortgage for your needs.

      Consumers receive an expert mentor to lead them through the complex home loan lending process. Our Mortgage Express Finance Consultant offers the consumer the convenience of doing all the leg work to access an affordable home loan while balancing the consumers financial interests and goals.

      How do I apply for a loan?

      We will complete all the mortgage applications for you to ensure your home loan application has the optimum chance of success. Our custom mortgage broking software compares all mortgage rates, fees and hidden costs so we can deliver you the best value home loan for your situation.

      What is a Pre-Approval?

      A pre-approval gives you an indication of the maximum amount you can borrow. By getting your pre-approval you have the power to negotiate with confidence.

      Can fees be added onto my mortgage?

      In some cases yes, it will depend on how much you are borrowing, and the value of your property.

      I’ve just moved to Australia and have no credit record here. Can you help?

      Yes. This is not a problem for us.

      I’m self employed and can’t prove my income, can you help?

      Yes! We have products that don’t need proof of income or an Accountant letter.

      Can my application be done via the internet?

      Yes, we have an online application form and we can use email for further clarifications and to receive and send information.

      Why don’t I just go to the Bank myself?

      We help assess all your options, whereas the Bank is restricted by being only able to present one view.